Shipping Policy
At ROAM, we carefully pack each order with love and aim to ship all in-stock items within 48 business hours of your order being placed.
Shipping Details
Orders are processed Monday–Friday, excluding holidays.
Once your order ships, you’ll receive a tracking number via email.
Delivery times may vary depending on the shipping carrier and destination.
Lost or Damaged Packages
ROAM is not responsible for packages lost, stolen, delayed, or damaged during transit. Once an order has been handed off to the shipping carrier, responsibility transfers to the carrier. If an issue arises, we recommend contacting the shipping provider directly using your tracking information.
Incorrect Addresses
Please double check your shipping address before placing your order. ROAM is not responsible for orders shipped to incorrectly entered addresses. Returned packages may require additional shipping charges to be resent.
Local Pickup (if applicable)
You’ll receive an email notification when your order is ready for pickup.
Preorders or Made-to-Order Items
Some items may require additional processing time. Estimated turnaround times will be noted in the product description.
Questions
If you have any questions about your order, feel free to contact us. For more information visit our Policies and Terms page on our website.
